Refund & Cancellation Policy

1. General Refund & Cancellation Policy

At mailEasyMDR, customer satisfaction is our priority. Our refund and cancellation policies are designed to ensure clarity, fairness, and transparency while safeguarding both our customers and our business.

2. Non-Refundable Services

The following services are non-refundable under any circumstances:

• Initial Setup & Assistance – A one-time service providing setup and guidance. Due to the nature of this service, refunds are not possible once provided.

3. Refunds for Subscription-Based Services

Our cybersecurity and email security services include features such as endpoint security, managed detection & response, vulnerability assessments, and DNS filtering. Refunds for these services will be subject to the following conditions:

• A full refund is available within 30 days of purchase, provided the service has not been fully utilized.
• After 30 days, refunds will not be issued.
• For partially used services, a prorated refund may be considered on a case-by-case basis.

4. Refunds for Other Services

Eligibility for refunds on other services depends on the nature of the purchase:

• For one-time consulting sessions, refunds are not applicable once the session is scheduled and completed.
• For long-term advisory services, cancellations within 7 days of purchase may qualify for a refund, minus applicable administrative fees.
• If a service is purchased but not yet used, a full refund may be issued upon request within 14 days of purchase.

5. Cancellation Policy

Customers may cancel subscription-based services at any time:

• Cancellations before the next billing cycle will prevent further charges.
• If a subscription is not canceled before renewal, we are not responsible for refunding the charge for that billing cycle.

6. Refund Processing

Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method.

7. Chargebacks & Disputes

To avoid account suspension or service denial, we encourage customers to contact our support team before initiating a chargeback or dispute.

8. Contact Information

If you have any questions regarding our refund & cancellation policy, please contact us:

Email: support@maileasymdr.com